All products sold at www.sathya.in are covered under our 3 Day Replacement Guarantee. Please do notify us on any problems, damages or defects within 3 days from the date of delivery, and we will issue a brand new replacement product to you at no extra cost. In order to get a defective item replaced please do Contact Customer Care via the Contact Us Page which you can see at the bottom of Sathya.in web page or call us on 9894024985 / 0461- 4005777 Monday to Saturday 9.30am to 7.30 pm IST, within 3 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately. If there is any cosmetic damage we will not replace the product. However if there is any other concern you can still get in touch with us
During the replacement process the product that is being returned should contain all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
Product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number will not be eligible for replacement.
All Electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Sathya Customer Care on 9894024985 / 0461 - 4005777 Monday to Saturday 9am to 9pm IST, and we will have the issue quickly resolved.
For orders placed through Gift Coupons /vouchers, refund would be provided in form of a fresh Gift Coupons / voucher of the same value and the Expiry date will be the same as in the original gift coupons.
It may take up to 7-10 working days to complete the refund from the time we have received our product back. Though we give free shipping during the cancel and refund the shipping charge will be detected from the refund amount. If the order is cancelled before shipping there will not be any shipping charge detected on the refund funds, In case if the payment was done through COD, It will take longer. As soon as we receive the funds from the courier we will process the refund. You need to provide us the below mentioned information.
- Name as on Account
- Name of Bank
- Account number
- IFSC Coder
- Order Number and reason for Refund
We will either transfer the funds through to your account or we will provide you with the cheque under the billing address name.