PAYMENT & RETURNS
Acceptable Methods of Payment
Presently
payment methods available with Sathya.in are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be
incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. Sathya.in and our
secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all RuPay, VISA
& MasterCards– only Indian cards, as International cards would not be supported. You will have to enter your 16 digit Credit/Debit
card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.
Verified By VISA (VBV) and MasterCard Secure Code
With a view of
making Online shopping safer, the Reserve Bank of India has made it mandatory, from 1st August 2010 onwards, for all transactions to
have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/
Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code). You
will have to log onto your banks website for registration and each bank has its own process for registration.
Cash On Delivery (C.O.D.)
Is available
in Tamil Nadu city limit only and is valid for a maximum of Rs. 50,000 /- per transaction. Our customer has to pay the complete booked
amount prior to delivery, to be collected by authorized SATHYA Technosoft India Private Limited
collection personnel. The official receipt for cash collected will be provided to the customer.
All products
which have the C.O.D. icon on the product detail page are available for Cash On Delivery in Tamil Nadu city limit only.
You can avail
of C.O.D. on an order if
1.
Your selected products are available for a C.O.D.
2.
Your delivery location is serviceable by Cash collection personnel.
3.
Cash Collection will be made only between 11:00 am to 06:00 pm during the day and
at the billing address as given by the customer during online booking.
Placing
orders using C.O.D.
1.
Identify the products with C.O.D. icon available for online purchase.
2.
Add them to your shopping cart, proceed to checkout.
3.
Provide the shipping address and proceed to the payment page.
4.
In the payment page, select the C.O.D. option.
5.
Enter the CAPTCHA code as given below, click on Submit.
6.
You will receive the Order confirmation page with Order details.
Pricing
All offer
prices on Sathya.in
are all inclusive GST; there are no hidden charges whatsoever. You have to only pay the offer price that you see
on our product page next to the specific product image.
Orders
After placing
your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once
they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of
non-delivery occured due to your mistake (wrong name, address or any other wrong information), Sathya.in would incur an extra cost for
redelivery and the same would be claimed from you.
Any order
placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been
confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly
notified to you by email.
Pre Orders
·
Pre-Booking Amount Guarantee.
·
If prices are increased after you ordered, the current price (Release Date effect)
will be applicable on your order.
·
The balance amount of your pre-booking should be paid before the shipment of your
order.
·
We are running Pre-Booking only on Net Banking, Debit and Credit Card.
·
Condition applies only on pre-booking before its release date.
·
If Pre Booking orders are placed at the same time as regular orders, your online
order status and shipping confirmation emails will include the Pre-Booking.
·
Pre-Booked products are shipped separately, We will not send with any other booked
products.
·
We aim to deliver Pre-Booked products on or after the official launch date and as
well as stock availability.
Demonstration & Installation
Demonstration
is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request
to contact us on +91 7339 400 400 or email us on support@sathya.in and we will be happy to
clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days.
Only the first demonstration would be on a complimentary basis.
Installation
is provided by the manufacturing company’s authorized service center/franchisee only. For Split A/C, standard installation charges will
apply; payable by the consumer directly to the company’s authorized service center/franchisee.
Inclusions in
scope of work for Split A/c installation: - Installation of Indoor and Outdoor units,
Interconnecting Indoor and Outdoor unit with piping.
Exclusions in
scope of work for Split A/c Installation:- All masonry work, Supply and Installation of
main power phase, electrical work, Leak testing if piping is already done by the consumer, no drilling holes in any of the pillars,
dismantling charges if earlier Split A/c is present.
For other
products, standard installation will be provided as per companies norms and is complimentary. After delivery/receipt of product, the
installation would happen after minimum 4 business days. We would request you to kindly contact us on the above-mentioned contact
details for any assistance required.
Returns and Refunds
Sathya.in makes every effort to service the
orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to
kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice
before accepting delivery by calling us on +91 7339 400 400 or email us on support@sathya.in. After acceptance of delivery
of the product, Sathya.in will not entertain any returns or refund request.
Refund will be
done within 10-15 working days from the date of request of refund.
After sales
service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly
contact us on the above-mentioned details for the same.
For any
product/service available on sale on www.sathya.in, the company does not assume any
liability. Sathya.in is only in the business of providing products/services from manufacturers to customers at the
destination of their choice in Tamil Nadu city limits only.
Prepaid Orders
Book your
order in minimal (partial/min advanced) amount for priority delivery post lockdown.
SATHYA Technosoft India Private Limited will
announce delivery notifications to customer before the product shipment.
Customer
should be pay rest/balanced order amount to SATHYA
Technosoft INDIA Private Limited before the order delivery.
SATHYA Technosoft India Private Limited can not
be deliver order without confirmation of full order payment.
e.g. Your
Product Value is Rs.10000/-
But you can
book it on minimal amount is Rs.2000/- for priority delivery post lockdown. Balanced amount Rs.8000/- will be pay before the delivery.
If customer
cancelled his/her order (Partial Paid/ Full paid), then SATHYA Technosoft India Private Limited will
initiate refund on priority basis. Refund will be credited in working 7-20 days as per bank terms.
