Terms & Conditions

Terms and Conditions for Delivery of the Product

DELIVERY REGION: Tamil Nadu, Andhra Pradesh, Karnataka, Kerala, and Pondicherry. Product purchased from us will be delivered within 5 business days from the date of billing through courier. The products will be delivered through courier service only in Karnataka, Kerala, Andhra Pradesh, Pondicherry and Tamil Nadu. Any product purchased online before 12.00PM will be billed on the same day. Product purchased after 12.00PM will be billed only on the next business day. The Estimated shipping date will be the billed date and the estimated delivery date will be within 5 business days from the date of billing/Shipping.

  • Estimated Shipping date : The date when the product is being shipped from SATHYA Agencies Pvt Ltd
  • Estimated Delivery date : The date when customer receives the product

Product will be delivered through courier. If the payment mode is “Cash on Delivery” (COD), Please make the payment to the respective courier delivery person after you receive the product. The invoice for the purchase will be in the package and you will be sent a mail for the order placed. However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition; the same will be replaced by us at no extra cost. You are most welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure that the Delivery Address is within Karnataka, Kerala, Andhra Pradesh, Pondicherry and Tamil Nadu.

Terms and Condition for Refunds and Replacement

All products sold at www.sathya.in are covered under our 3 Day Replacement Guarantee. Please do notify us on any problems, damages or defects within 3 days from the date of delivery, and we will issue a brand new replacement product to you at no extra cost. In order to get a defective item replaced, please do contact Customer Care via the Contact Us Page which you can see at the bottom of Sathya.in web page or call us on 9894024985 / 0461- 4005777 which is available from Monday to Saturday 9.30am to 7.30 pm IST, within 3 days from the date of delivery. The defective product or part will be received and a replacement will be shipped immediately. If there is any cosmetic damage we will not replace the product. However, if there is any other concern you can still get in touch with us.

During the replacement process, the product that is being returned should contain all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

Product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number will not be eligible for replacement.

All Electronics are insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Sathya Customer Care on 9894024985 / 0461- 4005777 Monday to Saturday 9am to 9pm IST, and we will have the issue quickly resolved.

For orders placed through Gift Coupons /vouchers, refund would be provided in form of a fresh Gift Coupons /voucher of the same value and the Expiry date will be the same as in the original gift coupons.

It may take up to 7-10 working days to complete the refund from the time we have received our product back. Though we give free shipping during the cancellation and refund, the shipping charge will be deducted from the refund amount. If the order is cancelled before shipping there will not be any shipping charge deducted on the refund funds. In case if the payment was done through COD, It will take longer. As soon as we receive the funds from the courier we will process the refund. You need to provide us the below mentioned information.

  • Name as on Account
  • Name of Bank
  • Account number
  • IFSC Coder
  • Order Number and reason for Refund

We will either transfer the funds through to your account or we will provide you with the cheque under the billing address name.

Terms and Condition for Cancellation

If you cancel your order before your product has been shipped, we will refund the entire amount. If the cancellation is after  the shipping of your product,

  • If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
  • If you have received the product, it will only be eligible for replacement, only in cases when the products are defective.
  • When the product has been delivered by the courier and the customer does not accept the package, The 2 way shipment charge will be collected from the Customer.

Terms and Condition for the Payment

Please make the payment to the respective courier delivery person after you have received the product. The invoice for the purchase will be in the package and you will receive a mail for the order placed.

Payment Options in Sathya.in

Following Payment options are available as of Dec 24, 2012

  • Credit Card
  • Debit Card
  • Net Banking
  • Cash Card
  • Cash on Delivery
  • RTGS & NEFT (within India)

You will not be able to make any payment using the below mentioned option

  • Mobile Payment options (mChek)
  • Payment by DD

All major Credit cards are accepted

  • All Visa credit cards National (India)

All major Visa Master and Maestro Debit cards are accepted.

Debit Card

We accept all the debit cards mentioned below

  • Visa
  • Master Card
  • Maestro
  • Rupay

Credit Card​

We accept all the credit cards mentioned below

  • Visa
  • Master Card
  • American Express
  • JCB
  • American Express Eze Click
  • EBS Credit Card Screen Shot.

Cash Card

We accept all the cash cards mentioned below

  • ICash
  • ItzCash
  • Jio Money
  • MobiKwik
  • PayCash
  • PayZapp
  • YPayCash

EMI

Our Supported EMI Options are

  • HDFC Bank Visa Card
  • HDFC Bank Master Card
  • CITI Bank Visa Card
  • CITI Bank Master Card
  • Bajaj Finserv(No Cost EMI)

Shopping at www.sathya.in is 100% safe. We are a Verisign Secured SSL certified site which gives maximum security to the users. All the online payments are made through our payment gateway EBS which is approved by McAfee Secure, Verisign by Norton secure, Pci Security Standards and ISO 27001 Certified.

What is Cash on Delivery (COD)?

Cash on delivery (COD) is a payment option which can be made at the time of delivery, where you hand over the CASH against delivery of the product. The product will be delivered in a sealed condition. Please DO NOT accept any package which appears to be tampered or damaged externally. Please DO NOT pay more than the order value. You pay for what you seen on the Website and there are no hidden charges. All the other queries can be informed through mail or call our customer care and we will be glad enough to help you with your queries.

Trademark

The logo / image of SATHYA Agencies Pvt Ltd on the home page of the website & other pages and as used in the communication to the User is registered by SATHYA Agencies Pvt Ltd and cannot be used or communicated or distributed without the specific and written permission of SATHYA Agencies Pvt Ltd.

Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept the responsibilities for all activities that occur under your account or password. SATHYA Agencies Pvt Ltd does sell products to children, but through adults who can purchase with a credit/Debit card or COD. If you are under 18, you may use SATHYA Agencies Pvt Ltd only with involvement of a parent or guardian or otherwise, SATHYA Agencies Pvt Ltd has the right to cancel any order or service to the User. SATHYA Agencies Pvt Ltd & its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

SATHYA Agencies Pvt Ltd is associated with various business partners for the supply and service of goods directly to the customers. SATHYA Agencies Pvt Ltd is a marketplace for the products with its business partners. The after sales service and warranty for the products sold by our business partners, as duly applicable, for the respective products, will be undertaken and handled by the respective business partners or through their respective service centers.

Applicable Law

This site is created and controlled by SATHYA Agencies Pvt Ltd. The laws of India shall apply and the courts in Tuticorin shall have jurisdiction in respect of all the terms, conditions and disclaimers. SATHYA Agencies Pvt Ltd reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without any prior information provided to the customers/users of the services/website of SATHYA Agencies Pvt Ltd.

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Tuticorin, TamilNadu.

Please Note: All products sold on Sathya.in / SATHYA Agencies Pvt Ltd are brand new and 100% genuine.

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